Salesforce Junior Administrator Salesforce Junior Administrator Information Systems The Advisory Board Company (NASDAQ: ABCO) www.advisory.com Forbes: Ranked one of the 200 Best Small Companies, 2009 Vault.com: Listed among Top 50 Consulting Firms, 2009 Modern Healthcare: 2009 "Best Places to Work" Finalist, Washington Business Journal's Business Philanthropy Awards, 2009 Modern Healthcare: Listed among the Largest Healthcare Management Consultants, 2009 The Advisory Board Company The Advisory Board Company (NASDAQ: ABCO) is a leading health care services firm providing best practices insight, leadership development, implementation and technology solutions. The company currently serves over 2,800 of the country's preeminent hospitals and health care systems as well as pharmaceutical and medical device companies and insurers. Our continually expanding business portfolio provides employees with significant opportunities for career development at an accelerated pace, while an employee-focused internal environment places emphasis on service ethic, spirit of generosity, team engagement, and continuous learning. Position Info: As a critical member of the IS Operations team, the Salesforce Junior Administrator will be will be responsible for the day-to-day administrative operations of Salesforce.com CRM * Administration of the company's Salesforce.com CRM instance and development of related processes. * Administration functions include but are not limited to: user management, configuration, customization, report and dashboard development, data management, and support for AppExchange applications. Specific examples of tasks include: o Customize Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards o Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights, and custom apex pages and classes, etc. o Maintain and create workflow rules, validation rules, formula fields, escalation rules, auto-assignment rules, etc. o Maintain overall system configuration o Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials o Manage operational requests and troubleshoot issues, working with diverse user groups o Manage instance to ensure data integrity o Maintain system metrics to track trends in usage and data integrity Basic Qualifications * Bachelor's degree * Minimum of 2 year's post Bachelor's experience in 2 of the following: o Project management experience o Demonstrable analytical reasoning or quantitative analysis o Experience with analytic tools (Excel, SQL, Access, SAP) o Familiarity with IT systems, database design, and data structures o Salesforce Administration or Developer experience * Fluent in Microsoft Office applications * Familiarity with Salesforce or other CRM systems * Ability to communicate ideas and expectations effectively by e-mail, phone, and in person Ideal Qualifications: * Experience administrator in a Salesforce Enterprise Platform environment * Experience working with Salesforce developers and/or outside vendors on system extensions, customizations, and integrations with third party applications * Ability to translate customer/business requirements into technical specifications * Attention to detail * Experience troubleshooting and finding multiple solutions to a complex problem * Ability to work in a rapidly changing and interrupt-driven environment * Experience working within a team environment and independently * Experience in thinking through problems creatively * Ability to handle multiple projects simultaneously * Ability to synthesize and interpret technical data Benefits: Consistent with our belief that our employees are our most valuable resource, The Advisory Board Company offers a competitive benefits package, including a comprehensive health plan, a 401(k) plan, an Employee Stock Purchase Plan, a daytime leave policy for community service, a medical flexible spending account, and additional attractive benefits. An Affirmative Action and Equal Opportunity Employer The Advisory Board Company Phone: not applicable
